*{box-sizing:border-box}html,body{margin:0;min-height:100%;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI","PingFang TC","Microsoft JhengHei",sans-serif}button,input,textarea{font:inherit}button{cursor:pointer}button:disabled{cursor:wait;opacity:.55}input,textarea{min-width:0}textarea{resize:vertical}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible{outline:2px solid #58a4ff;outline-offset:2px}[hidden]{display:none!important}.sr-only{position:absolute;width:1px;height:1px;padding:0;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.primary-button{border:0;background:#095bff;color:#fff;border-radius:7px;padding:11px 16px;font-weight:600}.text-button{border:0;background:none;color:#648ee5;padding:5px}.small-button{background:#18294d;border:1px solid #29477b;border-radius:5px;color:#c9ddff;padding:6px 9px;font-size:12px}.danger-button{border:0;background:#be414e;color:#fff;border-radius:6px;padding:10px 16px}.form-error{color:#cf3749;font-size:12px;line-height:1.5;white-space:pre-wrap;overflow-wrap:anywhere;margin:7px 0}.form-error:empty{display:none}.file-input{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}.file-info{font-size:12px;color:#4c70ab;overflow-wrap:anywhere;padding:5px 0}.upload-button{display:inline-flex;align-items:center;justify-content:center;cursor:pointer}.service-footer{font-size:11px;text-align:center;color:#a4a4aa;margin:23px 0 10px}.empty-state{color:#8091b8;font-size:13px;text-align:center;margin:auto;padding:30px;line-height:1.6}.message-text{white-space:pre-wrap;overflow-wrap:anywhere;word-break:break-word}.message-image{display:block;max-width:100%;max-height:260px;object-fit:contain;border-radius:6px}.message-link{display:block;color:inherit;max-width:260px}.message-meta{font-size:10px;opacity:.62;margin-top:6px;text-align:right;line-height:1.3}.message-bubble{min-width:24px;max-width:100%;border-radius:9px;padding:10px 12px;line-height:1.55;font-size:13px;overflow:hidden}
.client-page{background:#f5f6fa;color:#303845}.client-shell{width:100%;max-width:460px;height:100vh;height:100dvh;min-height:400px;margin:0 auto;background:white;display:flex;flex-direction:column;border-left:1px solid #eff0f5;border-right:1px solid #eff0f5;overflow:hidden}.client-head{height:52px;flex:0 0 52px;display:flex;align-items:center;justify-content:space-between;padding:0 13px;border-bottom:1px solid #eceef4;background:#fff}.client-head h1{display:flex;align-items:center;justify-content:center;gap:8px;font-size:15px;margin:0;font-weight:650;min-width:0}.client-head h1 img{width:23px;height:23px}.client-head .text-button{font-size:12px;white-space:nowrap}.head-spacer{width:37px}.connection-status{font-size:11px;margin:0;padding:5px 12px;color:#8790a1;line-height:1.4;background:#fff;min-height:25px}.connection-status.error{color:#a94c47;background:#fff5f5}.entry-panel{padding:8px 14px 24px;overflow:auto}.welcome-row{display:flex;align-items:flex-start;gap:11px;margin:8px 0 17px}.welcome-row>img{width:34px;height:34px;flex:0 0 34px}.welcome-card{background:#f0f4ff;border-radius:9px;padding:12px;color:#535d70;font-size:12px;line-height:1.6}.welcome-card p{margin:0;white-space:pre-wrap;overflow-wrap:anywhere}.service-hours{margin-top:4px!important;font-size:11px}.entry-card{border:1px solid #e9eaf0;border-radius:12px;padding:17px 15px 15px}.entry-card h2{font-size:13px;line-height:1.65;font-weight:600;margin:0 0 17px}.entry-card label{display:block;font-size:12px;color:#7c8490;margin:13px 0 7px}.required{color:#d66d6d}.entry-card input{height:42px;background:#f8f8fc;border:1px solid #dedfe7;border-radius:6px;padding:0 11px;width:100%;font-size:14px;color:#3b414d}.entry-card .primary-button{width:100%;margin-top:15px}.client-chat{flex:1;min-height:0;display:flex;flex-direction:column;background:#f6f7fb}.client-messages{padding:17px 13px;flex:1;min-height:0;overflow-y:auto;scroll-behavior:smooth}.client-message{display:flex;align-items:flex-start;gap:10px;margin:0 0 15px;max-width:100%}.client-message>img{width:31px;height:31px;flex:0 0 31px}.client-message .message-bubble{background:#fff;color:#454d58;max-width:calc(100% - 43px)}.client-message.visitor{justify-content:flex-end}.client-message.visitor .message-bubble{background:#075aff;color:#fff;max-width:83%}.client-composer{background:#fff;padding:11px 11px max(7px,env(safe-area-inset-bottom));border-top:1px solid #f0f1f5;flex:0 0 auto}.composer-line{display:flex;gap:7px;align-items:flex-end}.composer-line .upload-button{width:29px;height:40px;color:#3175e1;background:#edf3ff;border-radius:5px;flex:0 0 29px;font-size:21px}.composer-line textarea{border:1px solid #e1e2e8;border-radius:7px;padding:10px;line-height:20px;min-height:42px;max-height:132px;resize:none;flex:1;font-size:14px;background:#fff}.composer-line .primary-button{height:42px;padding:0 12px;font-size:12px}.client-composer .service-footer{margin:10px 0 1px;font-size:10px}.client-composer .form-error{margin-bottom:0}
.admin-page{background:#081127;color:#dbe8ff;color-scheme:dark}.admin-login{max-width:420px;width:calc(100% - 36px);margin:24vh auto 0;padding:28px 30px;background:#14203e;border:1px solid #244071;border-radius:17px;box-shadow:0 0 40px #0b3b933a}.admin-login h1{font-size:21px;text-align:center;margin:0 0 24px}.admin-login input{width:100%;height:44px;border:1px solid #294271;background:#0c1730;color:#fff;border-radius:7px;padding:0 12px;font-size:15px}.admin-login .primary-button{width:100%;margin-top:15px;background:linear-gradient(90deg,#0962ff,#008bfa)}.admin-workspace{height:100vh;height:100dvh;display:flex;flex-direction:column;min-height:460px;padding:0 8px 8px}.admin-head{display:flex;align-items:center;gap:14px;flex:0 0 58px;border-bottom:1px solid #20385f;padding:0 10px}.admin-head h1{font-size:18px;margin:0 auto 0 0;white-space:nowrap}.online-dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:#2e8cff;margin-right:10px;box-shadow:0 0 12px #377cff}.admin-stats{display:flex;gap:9px}.admin-stats>span{border:1px solid #233b67;background:#0c1730;border-radius:6px;padding:6px 9px;font-size:11px;white-space:nowrap;color:#92aad1}.admin-stats b{font-size:15px;color:#438aff;margin-right:4px}.admin-status{margin:0;padding:5px 10px;color:#87a0c9;font-size:11px;flex:0 0 25px;line-height:15px}.admin-status.error{color:#ffb5b5}.admin-columns{display:grid;grid-template-columns:minmax(210px,240px) minmax(300px,1fr) minmax(220px,280px);gap:10px;flex:1;min-height:0}.admin-panel{background:#101c39;border:1px solid #1c3561;border-radius:10px;overflow:hidden;display:flex;flex-direction:column;min-height:0}.panel-title{height:43px;min-height:43px;background:#16274d;display:flex;align-items:center;justify-content:space-between;gap:8px;padding:0 13px}.panel-title h2{font-size:13px;margin:0;overflow-wrap:anywhere;line-height:1.4}.panel-title .small-button{font-size:10px;padding:4px 6px;flex:0 0 auto}.conversation-search{border:1px solid #283e63;background:#0a1630;border-radius:6px;margin:9px;padding:9px;color:#dbe8ff;font-size:12px;flex:0 0 auto}.conversation-list{overflow:auto;padding:0 8px 8px;flex:1}.conversation-card{display:block;position:relative;background:#0c1730;color:#9bb3d7;border:1px solid #253a64;border-radius:8px;width:100%;padding:11px;text-align:left;margin-bottom:8px;line-height:1.55;font-size:11px}.conversation-card.active{background:#102961;border-color:#2876fc;box-shadow:inset 0 0 0 1px #2876fc44}.conversation-name{display:block;color:#f0f5ff;font-size:14px;font-weight:700;padding-right:25px;overflow-wrap:anywhere}.conversation-state{display:inline-block;color:#91a0ba;font-size:10px;margin:3px 0}.conversation-state.online{color:#38d7a4}.conversation-account,.conversation-last{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversation-card time{display:block;font-size:10px;color:#7b92b9;margin-top:3px}.unread-badge{position:absolute;right:10px;top:10px;background:#f15641;color:white;border-radius:12px;min-width:19px;text-align:center;padding:1px 5px;font-size:10px}.admin-messages{overflow-y:auto;flex:1;min-height:0;padding:17px;display:flex;flex-direction:column;gap:13px}.admin-message{display:flex;flex:0 0 auto;max-width:100%}.admin-message .message-bubble{background:linear-gradient(90deg,#075dfb,#008ded);width:76%;color:#f4f8ff;border-radius:8px;font-size:13px}.admin-message.agent,.admin-message.system{justify-content:flex-end}.admin-message.agent .message-bubble,.admin-message.system .message-bubble{background:#223e7b}.admin-composer{border-top:1px solid #213354;padding:10px;flex:0 0 auto;display:grid;grid-template-columns:1fr 155px;gap:7px}.admin-composer textarea{grid-column:1;grid-row:2;min-height:70px;max-height:160px;resize:vertical;background:#09132a;color:#dbe8ff;border:1px solid #223961;border-radius:8px;padding:10px;font-size:13px;line-height:1.5}.admin-compose-tools{grid-column:2;grid-row:2;display:flex;flex-wrap:wrap;gap:6px;align-content:flex-end}.admin-compose-tools .primary-button{width:100%;background:linear-gradient(90deg,#075fff,#0089f8);padding:9px 6px;font-size:12px}.admin-composer .file-info{grid-column:1/-1;color:#b0cfff}.admin-composer .form-error{grid-column:1/-1;margin:0;color:#ffb0b6}.admin-composer .text-button{font-size:11px}.quick-reply-list{padding:10px;overflow:auto;flex:1;display:grid;grid-template-columns:1fr 1fr;grid-auto-rows:minmax(120px,max-content);gap:8px;align-content:start}.quick-card{position:relative;background:#0c1730;border:1px solid #22385f;border-radius:7px;min-width:0;display:flex;flex-direction:column;overflow:hidden}.quick-content{border:0;background:none;color:#d5e3ff;text-align:left;padding:12px 9px 9px;white-space:pre-wrap;overflow-wrap:anywhere;font-size:12px;line-height:1.5;flex:1;min-height:65px}.quick-card-tools{display:flex;justify-content:flex-end;gap:4px;padding:3px 6px 6px}.quick-card-tools button{border:0;background:none;color:#87a9e0;font-size:10px;padding:3px}.quick-card-tools .delete-quick{color:#e79aa0}.quick-tip{font-size:11px;color:#7f95b9;text-align:center;line-height:1.5;margin:8px;padding:0 4px}.quick-dialog{background:#14213f;color:#dce9ff;border:1px solid #365382;border-radius:12px;padding:24px;width:calc(100% - 28px);max-width:490px;max-height:90dvh;overflow:auto}.quick-dialog::backdrop{background:#0009}.quick-dialog h2{font-size:18px;margin:0 0 18px}.quick-dialog p{font-size:13px;line-height:1.6}.quick-dialog label{display:block;font-size:13px;margin-bottom:8px}.quick-dialog textarea{width:100%;padding:10px;border:1px solid #365382;background:#0a1630;color:white;border-radius:7px;resize:vertical;line-height:1.5}.dialog-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:18px}.delete-preview{background:#0a1630;border-radius:6px;padding:10px;white-space:pre-wrap;overflow-wrap:anywhere;max-height:160px;overflow:auto}.mobile-admin-nav{display:none}
@media(max-width:1050px) and (min-width:741px){.admin-columns{grid-template-columns:185px minmax(260px,1fr) 190px;gap:7px}.quick-reply-list{grid-template-columns:1fr}.admin-stats{gap:4px}.admin-head h1{font-size:16px}.admin-stats>span{padding:5px;font-size:10px}.admin-composer{grid-template-columns:1fr 115px}.admin-compose-tools .small-button{font-size:10px}}
@media(max-width:740px){.admin-workspace{padding:0 6px 6px}.admin-head{flex-wrap:wrap;min-height:88px;padding:10px 4px;gap:8px}.admin-head h1{font-size:15px}.admin-stats{order:3;width:100%;justify-content:space-between}.admin-stats>span{flex:1;text-align:center;font-size:10px;padding:4px}.admin-status{padding:4px;flex-basis:24px}.mobile-admin-nav{display:flex;gap:6px;margin:0 0 7px}.mobile-admin-nav button{flex:1;border:1px solid #294573;background:#132342;color:#a6bfe9;border-radius:6px;padding:9px;font-size:12px}.mobile-admin-nav .active{background:#1758bd;color:#fff;border-color:#367dec}.admin-columns{display:flex;flex:1}.admin-columns .admin-panel{display:none;width:100%}.admin-columns[data-mobile-panel="sessions"] .sessions-panel,.admin-columns[data-mobile-panel="chat"] .chat-panel,.admin-columns[data-mobile-panel="quick"] .quick-panel{display:flex}.admin-messages{padding:12px 9px}.admin-message .message-bubble{width:auto;min-width:45%;max-width:91%}.admin-composer{grid-template-columns:1fr}.admin-composer textarea{grid-row:auto;grid-column:1;min-height:58px;font-size:16px}.admin-compose-tools{grid-row:auto;grid-column:1;align-items:center;align-content:initial}.admin-compose-tools .primary-button{margin-left:auto;width:auto;min-width:90px}.quick-reply-list{grid-template-columns:1fr 1fr}.admin-login{margin-top:18vh}.client-shell{border:0}.composer-line textarea,.entry-card input{font-size:16px}}
@media(prefers-reduced-motion:reduce){.client-messages{scroll-behavior:auto}}